We’re here to provide the best experience for our guests

Find answers to the most commonly asked questions below

FAQ’s

Q: Do you allow pets?

For the health and safety of all of our guests we do not allow pets on property. Please contact us for a list of reputable kennels in the area.

Q: Do you allow smoking/vaporizing?

We do not allow smoking/vaporizing of any form in the guest rooms, on the balconies, nor on the beach side of the property. There are designated smoking/vaporizing areas on the street side of the lodges.

Q: What are your check-in/check-out times?

Check in is at 4pm. Check out is at 11am.

Q: What if we want to check in earlier than 4pm?

We will do our best to accommodate an early check in request, but cannot guarantee anything prior to 4pm. We have restrooms, some with showers, on property for guests to use if they would like to change. We encourage you to stop by the desk and pre-register for you to enjoy the property until your room is ready. Just pack a day bag with essentials and leave the rest of your luggage locked in your car.

Q: What if we want to check out later than 11am?

Due to expanded cleaning procedures, there will be no late check outs. Check out is at 11am.  Guests are encouraged to use the property until 4pm. There are showers and restroom facilities to use while on property.

Q: Do you charge for parking and WIFI?

We are very happy to say that we offer complimentary parking and wireless internet to all of our guests.

Q: Is there a resort fee?

We do not charge a resort or hotel fee.

Q: Do you have a minimum night stay?

Memorial Day through September there is a four night minimum for Suites and Kitchen units as well as a two night minimum for weekends. There is a three night minimum on holiday weekends (Memorial Day Weekend, July 4th Weekend, Labor Day Weekend and Martin Luther King Jr Weekend). We make exceptions if there is a gap in availability. Please call (509-682-2561) and one of our reservationists will assist you.

Q: What is your cancellation policy?

January – December**
7 days notice
– EXCEPTIONS:
*3 Day Holiday Weekends 1 month notice
*Reservations made 6 months in advance 1 month notice

Q: We are coming for a special occasion. Can I add something special to our reservation?

Absolutely! We offer special options to all reservations. Just give us a call (509-682-2561) and we will work with you on special requests!

Q: Do you offer room service?

Unfortunately, we do not offer room service. The Campbell’s Pub & Veranda is on property for all your dining needs.

Q: Do you offer boat moorage?

We have limited boat slips and buoys available in July, August and September. Advanced reservations are required.

Q: What are the closest airports to Campbell’s Resort?

The closest airports are Pangborn Memorial Airport in Wenatchee , SeaTac Airport in Seattle and Spokane International Airport in Spokane.

Q: Do you offer Travel Agent commissions?

To receive Travel Agent commission, reservation must be made directly with Resort over the phone.  Travel Agent information must be provided when booking the reservation.   IATA information must be registered and verified with the Resort.  Not all rates are commissionable, including, but not limited to, 3rd Party websites, group/conference rates, online reservations and/or discounted promotions.

Q: Can I set up a canopy on the beach side?

Unfortunately we do not allow tent structure on property. We have trees around property that provide shade as well as umbrellas in designated areas.

Q: Do you charge for parking?

Parking is complimentary.

Q: Do you have any onsite activities?

During our peak season we do offer complimentary kayak and paddle board rentals. We also have beach volleyball available.

Q: Is breakfast included?

Breakfast is not included. The Campbell’s Pub & Veranda is on property for all your dining needs.

Q: Can we bring our own chairs for the beach?

Yes, you can bring your own chairs for the beach. Keep in mind, Campbell’s is not responsible for items that are left unattended at the beach.

Q: Do you have BBQ’s we can use?

Yes, we do have propane BBQ stations located around property that are first come, first serve.

Q: Do we need reservations for the Campbell’s Pub & Veranda?

We do recommend making reservations for the Campbell’s Pub & Veranda. You can either do so online, https://campbellsresort.com/dining/ or call (509) 682-4250.

Q: Do you have a fitness center? What are the hours?

Yes, we do have a fitness center located belwo the lobby, available 24 hours with your room key. It’s equipped with treadmills, an elliptical, a rowing machine, free weights, and more—everything you need to stay active during your stay.

Q: What types of coffee makers do you provide in your guest rooms?

Most rooms have Keurig coffee makers, except the larger kitchen units. They have 10 cup coffee makers. Either option are available upon reuqest.

Q: When can I make reservations for summer of next year?

If you stay this year, you have the first option to rebook your stay for the following year. If you did not stay, we open up reservations on the second Tuesday in October after 8am.

Q: What can I expect if I call in or go online to make reservations on the day summer reservations open?

This is the busiest phone/online reservation day. Please be patient. The first couple hours we take call backs and then call back everyone in the order their call was received. We request you don’t keep calling in as it just pushes out the call time for us to get back to you. If you are making reservation online, you are put in a cue, which can take time as others are making reservations at the same time. Since guests who stay each year have the option to rebook each year, it makes it challenging to get into the larger kitchen rooms as well as first floor options.

Q: How does the rebooking policy work?

If you stay with us you have up to 30 days from your departure to rebook your stay for the following year. We rebooking room type/location (not specific room number) for the same day(s) of the week you stayed this year. Every 5-7 years we move reservations forward 1 week, when Labor Day is pushed to the later in September. You can add requests to your rebooking form, which are looked into prior to opening reservations the following year. These requests are not guaranteed and sometimes can not be accommodated. This is dependent upon other guests who also rebook.

Q: If I am not staying at the Resort, can I park my boat in your moorage area to go eat at the Campbell’s Pub & Veranda?

Unfortunately our boat moorage is reserved for Campbell’s guests only. The Chelan PUD dock, between the bridge and Campbell’s is available to moor your boat while you eat in the Campbell’s Pub & Veranda.

Q: Do you have bell services?

Unfortunately we do not have bell services. We do have luggage carts around property available for use.

Q: Do you have a pool on property? What are the hours?

Yes, we have two pools on property that are open seasonally, depending upon the weather. The hours are 8am – 10pm.

Q: Do you have a hot tub on property? What are the hours?

Yes, we have two outdoor hot tubs on property that are available year round. The hours are from 8am – 1pm (adult only hours are from 9pm-11pm).

Q: What is your tax rate?

Currently 2026 tax rate is 11.7% This consists of the Chelan sales tax + 3% hotel/motel tax.

Q: If we want to watch a sports game on TV, where do you recommend we go?

We recommend Campbell’s Pub & Veranda. With multiple TVs, it’s a great spot for sports fans to catch the game. The Pub boasts and award winning bar program, with PNW beer, local wines, and crafted cocktails to complement any meal.

Q: What type of food is offered at the Campbell’s Pub & Veranda?

The Campbell’s Pub & Veranda offers a diverse menu of pub-style dishes for breakfast, lunch and dinner in a family friendly atmosphere. https://campbellsresort.com/dining/

Q: How old do you have to be to rent a room?

The main registered guest must be at least 18 years of age.

Q: Do you need a credit/debit card to rent a room?

Yes, you must provide a credit or debit card upon check in to stay, even if paying with cash or check.

Q: When do you charge for the stay?

The remaining balance of the stay is paid upon check in.

Q: Do you hold funds on a card when I stay?

Yes, we authorize a hold of $25 per night on a credit or debit card. After check out, if no extra charges are incurred, the authorization is realased on our end and can take anywhere from 24 hours to 7 business days for the authorization to release depnding upon the bank.

Q: Do you have an air pump to blow up floaties?

Yes, we do. This is located at the end of the conference center near the electric car charging station across from Lodge 2.

Q: Do you have an EV charging station?

Campbell’s Resort offers a complimentary EV charging station for guest use, available on a first-come, first-served basis. Conveniently located on-site, it’s an easy way to recharge while you relax by the lake.

Q: Is there continental breakfast?

The Campbell’s Pub & Veranda is open off menu for breakfast so we do not offer a continental breakfast. The only exception is when the restaurant closes for their yearly maintenance end of January into February. During the closer we offer a continental breakfast to resort guests.

Q: Do you provide life jackets?

If you are using our complimentary paddle boards or kayaks, we do provide life jackets. Otherwise, we suggest bringing your own.

Q: Do you provide swim diapers?

Unfortunately we do not provide swim diapers.

Q: Do you have wheelchair accessible pool/hot tub?

Yes, you can get to the pool and hot tub via wheelchair. The front desk team can provide directions on how to easily access these areas.

Q: What is the difference between a Deluxe room and a Traditional room?

The Deluxe rooms are 100 sq ft larger in size. They have an efficiency kitchenette for light meal preparation (this includes a small refrigerator, microwave, coffee maker, toaster, small amount of dishes and silverware, as well as the extra sink and preperation area). Some king deluxe rooms also have fireplaces in them. The traditional do have a smaller refigerator, coffee maker and microwave only. Deluxe rooms also have elevator access where the traditional are stair only access.

Q: What if I left something behind in my room when I stayed?

If you left something behind in your guest room, you will want to contact our lost and found department. They will confirm if the item was found and either ship it to you or you can stop by and pick up the item. If shipping, they will require a credit card for shipping fees.

Q: What if I left something behind in the Veranda & Pub?

If you left something behind while dining with us, at the end of the evening the items will be brought to the front desk. You can either call or stop by the lobby to retrieve the item if it was found.

Q: Are your pools heated?

Yes, the pools are heated and are typically around 82 degrees, weather dependent.

Q: Do the guest rooms have bathtubs?

The majority of our rooms have tub/shower combos. There are a handful of rooms with showers only.

Q: What is the process of shipping items to the Resort? How do I retrieve my items? What is the process to ship them back?

Packages for meetings may be delivered to the resort one week prior to the meeting date. Due to limited storage please contact the Catering Department before sending materials that are on pallets or are oversized packages. The following information must be included on all packages: Campbell’s Resort & Conference Center, P.O. Box 278, 104 West Woodin, Chelan, WA 98816, and Conference Name, Name of Recipient. Once you are here, you will want to retrieve your items from the Banquet team in the conference area.

Guests must arrange their own pick up with the appropriate carrier before leaving property. At the end of the conference, after the pick up is scheduled, they will want to notify a Banquet Staff person so they can take it to the shipping area. FedEx Express does not pick up at Campbell’s and the guest will need to take their package to Lake Chelan Mailboxes, which is located in the Plaza. We do not transport packages there. We do not have space to store any articles left on premises beyond one (1) week from the completion date of the conference.

Q: Do you offer AAA or AARP discounts?

We do offer AAA or AARP discounts depending on the time of year you are looking to stay. Please contact the Reservations team to check on availability, 509-682-2561.

Policy Changes

Chaise lounges

We ask that all guests refrain from reserving lawn chairs without being present. If we are notified that a lawn chair has been “reserved” throughout the day, we will remove items on the unattended chair, bag them up and place them behind the lawn chair. We appreciate your cooperation and compliance with this measure.

BBQs for all

The grills are resort property and intended for all of our guests. Please use the grills for your cooking, and then move away to allow use for the rest of our guests.

Resort Wristbands

Campbell’s Resort issues rubber wristbands to all resort guests. We work hard all year to make sure the property is well maintained and in prime condition for everyone staying with us. To ensure the property is being used by our resort guests, wristbands must be worn while on the waterfront side of the property. You will be asked to leave the beach side of the property if you are not wearing a wristband. Guests will be instructed to visit the front desk and charged $25 + tax to replace a lost wristband.

Floaties

We encourage you to bring personal floaties back to your patio or balcony. Unattended floaties are subject to removal by our team, especially if they obstruct any walking path or are on direct contact with grass. As always, for the safety of our guests, our policy is that there are no floaties allowed in the pools or hot tubs.

Cleanliness

If you pack it in, please pack it out. No littering on the resort grounds.

No smoking or vaping

No smoking/vaping on the waterfront side of the property. This includes guest room balconies and patios. Smoking is permitted at designated areas in the parking lot.

Amplified music

Loud music is not permitted on resort grounds. Music must be appropriate and played at a low volume.

Floating docks

Rocking the floating docks is unsafe. If the floating dock is tipped over we will enforce $1,500 fine to the responsible parties.

No more day guests

In order to make sure all of our guests have access to our amenities and have the best experience possible, we’ve made the difficult decision to no longer allow day guests. Only registered guests will be allowed on property. Visitors without a rubber resort wristband will be asked to leave.

Room moves

Guests who are moving to another room will need to check out of their current room by 11am. We cannot guarantee check in to the new room before 4pm. Guests will be responsible for packing and storing their own items.

Quiet hours

Quiet hours are from 10pm – 8am.  We enforce these quiet hours for the benefit of the resort property and all of our guests. Failure to comply with this policy could result in immediate eviction.

Good neighbor

Be respectful to your fellow resort patrons and their families. We know that every guest is trying to have a good time. Please use appropriate language and refrain from loud profanity. We live by the Golden Rule, and hope you will, too.

No feeding ducks and geese

No feeding ducks and geeseWe promise, it’s for your own benefit to keep the lawn, beach, and lake clean!

Number of guests in a guest room

Guests will not be allowed to have more people in the room than the room can sleep. If a room has two queen beds, a maximum of four people will be allowed in the room.

Limited Housekeeping Stay Over service

Our housekeeping team will be providing a limited stay over service each day, unless we are instructed by the guest not to provide service. This means taking out the garbage, refreshing towels, coffee and soaps. This will occur between 9am and 12pm. If the housekeeping team is turned away, they will return the following day. Guests must be out of the guest room during service in our attempt to limit contact. All guest room supplies will be available at the front desk 24 hours a day.

Late check out requests

Due to expanded cleaning procedures, there will be no late check outs.  Check out is at 11am.  Guests are encouraged to use the property until 4pm. There are showers and restroom facilities to use while on property.