
FAQ’s & Policies
We’re here to provide the best experience for our guests
Find answers to the most commonly asked questions below
FAQ’s
Q: Do you allow pets?
For the health and safety of all of our guests we do not allow pets on property. Please contact us for a list of reputable kennels in the area.
Q: Do you allow smoking/vaporizing?
We do not allow smoking/vaporizing of any form in the guest rooms, on the balconies, nor on the beach side of the property. There are designated smoking/vaporizing areas on the street side of the lodges.
Q: What are your check-in/check-out times?
Check in is at 4pm. Check out is at 11am.
Q: What if we want to check in earlier than 4pm?
We will do our best to accommodate an early check in request, but cannot guarantee anything prior to 4pm. We have restrooms, some with showers, on property for guests to use if they would like to change. We encourage you to stop by the desk and pre-register for you to enjoy the property until your room is ready. Just pack a day bag with essentials and leave the rest of your luggage locked in your car.
Q: What if we want to check out later than 11am?
Due to expanded cleaning procedures, there will be no late check outs. Check out is at 11am. Guests are encouraged to use the property until 4pm. There are showers and restroom facilities to use while on property.
Q: Do you charge for parking and WIFI? And is there a resort/hotel fee?
We are very happy to say that we offer complimentary parking and wireless internet to all of our guests. We do not charge a resort or hotel fee.
Q: Do you have a minimum night stay?
Memorial Day through September there is a four night minimum for Suites and Kitchen units as well as a two night minimum for weekends. There is a three night minimum on holiday weekends (Memorial Day Weekend, July 4th Weekend, Labor Day Weekend and Martin Luther King Jr Weekend). We make exceptions if there is a gap in availability. Please call (509-682-2561) and one of our reservationists will assist you.
Q: What is your cancellation policy?
January – December**
7 days notice
– EXCEPTIONS:
*3 Day Holiday Weekends 1 month notice
*Reservations made 6 months in advance 1 month notice
Q: We are coming for a special occasion. Can I add something special to our reservation?
Absolutely! We offer special options to all reservations. Just give us a call (509-682-2561) and we will work with you on special requests!
Q: Do you offer room service?
Unfortunately, we do not offer room service. The Campbell’s Pub & Veranda is on property for all your dining needs.
Q: Do you offer boat moorage?
We have limited boat slips and buoys available in July, August and September. Advanced reservations are required.
Q: What are the closest airports to Campbell’s Resort?
The closest airports are Pangborn Memorial Airport in Wenatchee , SeaTac Airport in Seattle and Spokane International Airport in Spokane.
Q: Do you offer Travel Agent commissions?
To receive Travel Agent commission, reservation must be made directly with Resort over the phone. Travel Agent information must be provided when booking the reservation. IATA information must be registered and verified with the Resort. Not all rates are commissionable, including, but not limited to, 3rd Party websites, group/conference rates, online reservations and/or discounted promotions.
Policy Changes
Chaise lounges
We ask that all guests refrain from reserving lawn chairs without being present. If we are notified that a lawn chair has been “reserved” throughout the day, we will remove items on the unattended chair, bag them up and place them behind the lawn chair. We appreciate your cooperation and compliance with this measure.
BBQs for all
The grills are resort property and intended for all of our guests. Please use the grills for your cooking, and then move away to allow use for the rest of our guests.
Resort Wristbands
Campbell’s Resort issues rubber wristbands to all resort guests. We work hard all year to make sure the property is well maintained and in prime condition for everyone staying with us. To ensure the property is being used by our resort guests, wristbands must be worn while on the waterfront side of the property. You will be asked to leave the beach side of the property if you are not wearing a wristband. Guests will be instructed to visit the front desk and charged $25 + tax to replace a lost wristband.
Floaties
We encourage you to bring personal floaties back to your patio or balcony. Unattended floaties are subject to removal by our team, especially if they obstruct any walking path or are on direct contact with grass. As always, for the safety of our guests, our policy is that there are no floaties allowed in the pools or hot tubs.
Cleanliness
If you pack it in, please pack it out. No littering on the resort grounds.
No smoking or vaping
No smoking/vaping on the waterfront side of the property. This includes guest room balconies and patios. Smoking is permitted at designated areas in the parking lot.
Amplified music
Loud music is not permitted on resort grounds. Music must be appropriate and played at a low volume.
Floating docks
Rocking the floating docks is unsafe. If the floating dock is tipped over we will enforce $1,500 fine to the responsible parties.
No more day guests
In order to make sure all of our guests have access to our amenities and have the best experience possible, we’ve made the difficult decision to no longer allow day guests. Only registered guests will be allowed on property. Visitors without a rubber resort wristband will be asked to leave.
Room moves
Guests who are moving to another room will need to check out of their current room by 11am. We cannot guarantee check in to the new room before 4pm. Guests will be responsible for packing and storing their own items.
Quiet hours
Quiet hours are from 10pm – 8am. We enforce these quiet hours for the benefit of the resort property and all of our guests. Failure to comply with this policy could result in immediate eviction.
Good neighbor
Be respectful to your fellow resort patrons and their families. We know that every guest is trying to have a good time. Please use appropriate language and refrain from loud profanity. We live by the Golden Rule, and hope you will, too.
No feeding ducks and geese
No feeding ducks and geeseWe promise, it’s for your own benefit to keep the lawn, beach, and lake clean!
Number of guests in a guest room
Guests will not be allowed to have more people in the room than the room can sleep. If a room has two queen beds, a maximum of four people will be allowed in the room.
Limited Housekeeping Stay Over service
Our housekeeping team will be providing a limited stay over service each day, unless we are instructed by the guest not to provide service. This means taking out the garbage, refreshing towels, coffee and soaps. This will occur between 9am and 12pm. If the housekeeping team is turned away, they will return the following day. Guests must be out of the guest room during service in our attempt to limit contact. All guest room supplies will be available at the front desk 24 hours a day.
Late check out requests
Due to expanded cleaning procedures, there will be no late check outs. Check out is at 11am. Guests are encouraged to use the property until 4pm. There are showers and restroom facilities to use while on property.